Refund policy, in plain English

What you are buying. One manager's seat in one season of one league. Not a subscription. Nothing renews on its own. If you played in the beta, you paid nothing, so there's nothing to refund. Your 50%-off coupon applies to your first paid season, not to a three-season pass.

How you pay. Single season: we place a hold on your card and charge it only when your league begins play. If your league moves to a later start, the hold may expire. We'll place a new one, or charge you when the new league starts, but never before. If your league never begins, there's usually nothing to refund. If you were charged, we refund it in full. Three-season pass: charged in full when you buy it. If a league doesn't fill, you keep that season.

If your league doesn't fill. A public league has 72 hours to fill.

Enough managers join: open seats are filled by clubs our software manages: at most two in a ten-club league, three in twelve, four in sixteen. We tell you how many, and which ones, before the first pitch.
Not enough join: we email you, and you choose: move to the next league of the same kind at no extra cost, or take a full refund. If we don't hear from you within 48 hours, we move you.
We start short-handed anyway (something we may do while the service is young): we tell you first and give you at least 24 hours to take a full refund instead.
If you've been moved twice, or no league has started within 60 days of your purchase, we refund you automatically, unless you tell us you'd rather wait.

Once your season is under way. Other managers' seasons depend on your seat, so we don't refund a started season because you changed your mind. Exceptions:

We broke something. If a problem on our end keeps your club from taking a meaningful part, write to us. We'll refund that season or give you a seat in an equivalent league, your choice.
We end it early. If we end a paid season early or shut down Franchise Apex, we refund the season, plus any unused pass seasons.
We change the deal. If we materially change what you bought in a way that's worse for you, you can have your money back.

Closing your account. A season under way isn't refunded. We refund any league that hasn't started, and, on request, any unused pass seasons.

How to ask. Email support@dugoutlore.com from your account address and tell us which league. We usually reply within 2 business days. Refunds typically reach your card within 5–10 business days, depending on your bank.

No prizes. There are no cash prizes or prizes of any value. You're paying to manage a ball club for a season, not for a chance to win anything.

Full rules: Terms of Use, Sections 6, 7, 11 and 13. If this page and the Terms ever differ, whichever is better for you applies.

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